RETURN POLICY
Read Before Returning
Return Commitment
Within 30 days from the date of receipt of the product by the customer (subject to the date of receipt of the express delivery), we offer free returns and exchanges.
Refund if package lost. Refund if items damaged. Refund if no delivery in 30 days.
30-Day After-sales policy
| Time Limits | Within 30 days from receipt | Within 30 days from receipt |
| Reasons for Return | Dissatisfied, not wanting, etc. | Product defects. |
| Product Status Requirements | The product must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached. |
When reporting product issues, please provide pictures/videos so that we can better determine the actual situation and provide solutions. |
| Return Commitment | Free returns and exchanges |
Free returns and exchanges |
| Country |
South Korea, Japan, United States, United Kingdom, Canada, France, Germany, Italy, Spain, Switzerland, Australia, Belgium, Netherlands, Poland, Ireland, Mexico, Philippines, Vietnam, Singapore, Hong Kong, Thailand
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How To Return
1. Contact Customer Service with order information and a brief description of your return (it is best to include feedback with pictures). We will send you the return address.
2. Send item(s) back to us through the local post office. If you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.
3. We will process your return in 1-3 business days of receipt of the package.
- Please contact us if you want to return an item. Returns without prior discussion and authorization will not be accepted.
- Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
- Please be sure to double-check your returns before. We are not responsible for the return of non-kairove products.
Contact
Email: info@kairove.com
We look forward to responding to your inquiry within 24 hours of the business day.